Frequently Asked Questions
Everything you need to know about shopping at Oculus Eyecare.
How do I know which frame size is right for my face?
We provide detailed measurements for every frame, including lens width, bridge distance, and temple length. You can also use our Virtual Try-On tool or refer to our 'Size Guide' located on each product page to find the perfect fit for your face shape.
Can I order prescription lenses with my frames?
Yes, we offer high-quality prescription lenses for most of our optical frames and sunglasses. Simply upload a photo of your valid prescription during checkout or email it to our support team after placing your order.
What is your return policy for eyewear?
We offer a 30-day hassle-free return policy. If you are not satisfied with your frames, you can return them for a full refund or exchange, provided they are in their original condition and packaging. Please note that custom prescription lenses are subject to a 50% restocking fee.
How long will it take to receive my order?
Standard shipping for non-prescription frames typically takes 3-5 business days. For prescription orders, please allow an additional 7-10 business days for our lab to custom-craft your lenses before shipping.
Do your sunglasses provide UV protection?
Absolutely. All Oculus Eyecare sunglasses offer 100% UVA and UVB protection to ensure your eyes are shielded from harmful rays while maintaining a stylish look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.